Effective date: 13 August 2026 · Version: 1.2
1. Who we are and what these Terms cover
ClutchUp ("the app") is operated by Zachary Stephens trading as ClutchUp, a sole trader based in the United Kingdom ("we", "us", "our"). Contact: clutchup.support@gmail.com.
These Terms are a legally binding agreement between you and us covering your use of the ClutchUp mobile app and related services. By creating an account or using the app you agree to these Terms and to our Privacy Policy, which explains how we handle your data. If you do not agree, do not use the app.
2. What ClutchUp is — and is not
ClutchUp is a practice companion for learner drivers. It records sensor data (and, optionally, road-facing camera stills) during your practice drives and uses AI to generate feedback in the style of an examiner debrief. If you choose the face-view analysis mode, it can also briefly use the front camera — on guided routes and on free drives — to detect visible mirror-check head movement, processed entirely on your device, with no facial imagery ever uploaded. Where a result is uncertain a short clip may be kept temporarily on your device for you to review, and is then deleted (see the Privacy Policy). You can optionally connect a driving instructor and share your drive data with them (section 5).
ClutchUp is not:
- a driving instructor, driving school, or examiner;
- a substitute for professional driving instruction or a qualified supervising driver;
- a navigation or driver-assistance system;
- a vetting or verification service for instructors — we do not verify the qualifications of instructor accounts, so only connect with an instructor you know and trust;
- a guarantee that you will pass any test.
AI-generated feedback can be wrong. It may miss faults, report faults that did not happen, mis-estimate speeds or events, or give advice that does not fit the situation. Use it as a learning aid only, and always defer to your instructor, your supervising driver, the Highway Code, and the law.
3. Safety and legal requirements — your responsibilities
You agree that, whenever you drive using the app:
- You hold a valid UK provisional (or full) licence for the vehicle.
- You are supervised as the law requires — for car practice this means a person aged at least 21 who has held a full UK licence for that category of vehicle for at least 3 years (professional instruction with an approved driving instructor also qualifies).
- The vehicle is roadworthy, taxed, and insured for you to drive.
- L plates (or D plates in Wales) are displayed as required.
- You do not drive on motorways except where the law allows (with an approved driving instructor in a dual-control car).
- You never interact with the app while the vehicle is moving. Set up before you set off; your supervising driver can assist if needed.
- The phone is mounted safely and does not obstruct your view — including positioning it appropriately for any camera feature you enable.
You and your supervising driver remain fully responsible for driving safely and lawfully at all times. The app records; it does not supervise. Camera features (including mirror-check detection) estimate what they can observe and may be wrong or incomplete — they never replace your own observation, your real mirror checks, or your supervising driver's judgement.
4. Eligibility and your account
- You must be at least 16 years old to create an account. If you are under 18 you should have a parent or guardian's permission to use the app and (for Pro) to subscribe.
- You must provide accurate information and keep your credentials secure. You are responsible for activity on your account.
- One account per person; accounts are personal and non-transferable.
5. Instructor accounts and sharing with an instructor
ClutchUp includes an optional feature that lets a learner ("student") connect with a driving instructor and share their driving data.
If you are a student:
- Every account has a unique share code (in Settings). Giving your code to an instructor lets them send you a connection request — the code alone gives no one access to your data, and nothing is shared unless you explicitly accept the request. You are responsible for only sharing your code with an instructor (or supervising driver) you know and trust.
- Accepting a request gives that instructor read-only access to the data described in the Privacy Policy (section 7) — your drives, telemetry, analyses and debriefs, and your name and share code. It never includes your voice memos or audio, camera images, or payment details.
- You can revoke the connection at any time in Settings, which ends the instructor's access immediately.
If you are an instructor:
- By creating an instructor account you confirm that you are genuinely a driving instructor or are lawfully supervising the learner(s) you connect with, and that you will only request connections with students you actually teach or supervise.
- You must provide your real name — it is shown to students (with your email address) so they can recognise you before accepting.
- You may use a connected student's data only to support that student's learning and driving practice. You must keep it confidential and must not share it onward, publish it, sell it, use it to build datasets or products, or use it for any purpose unrelated to that student's learning. If you record or export any of it outside the app, you are responsible for handling it lawfully under data protection law.
- Your access is read-only, exists only while the student's consent stands, and ends immediately if the student revokes it, if your account or subscription lapses, or if we suspend or terminate your account.
- Misuse of student data — including sharing it onward — may result in immediate suspension or termination of your instructor account.
- Fees: instructor accounts are currently provided free of charge while the feature is in testing. Instructor accounts may require a paid subscription; if so, prices will be shown in the app before you pay, we will give existing instructor accounts reasonable notice, and the payment, renewal, cancellation and refund terms of section 8 will apply equally to instructor subscriptions.
6. Your licence to use the app
We grant you a personal, non-exclusive, non-transferable, revocable licence to use the app on devices you own or control, for your own private, non-commercial learning. You may not:
- copy, modify, distribute, sell, rent, or sublicense the app;
- reverse-engineer, decompile, or attempt to extract source code, except where the law expressly permits it despite this clause;
- bypass or attempt to bypass security, rate limits, or the free-tier limits;
- use the app to build a competing product or to harvest data;
- use the app for any unlawful purpose, including surveillance of others.
Instructor accounts are additionally licensed to use the instructor features to support their connected students' learning, subject to section 5.
All intellectual property in the app, its branding, and its content (excluding your drive data) belongs to us or our licensors and is reserved.
7. Your content and drive data
You retain ownership of your drive data (telemetry, images, voice memos, and derived results such as mirror-check outcomes). You grant us a licence to store, process, and transmit it — including to our AI provider — solely to operate and provide the service as described in the Privacy Policy. If you connect a driving instructor, you also authorise us to make your drive data available to that instructor as described in the Privacy Policy, until you revoke the connection. Camera images may incidentally capture other road users; you confirm you will use the camera feature lawfully and considerately.
8. Free tier and Pro subscriptions
- Free tier: a limited number of analysed drives (currently 3) per account, provided free of charge.
- Pro: paid subscription plans (currently 1-month, 3-month, and 6-month terms) unlocking unlimited analysed drives and related features. Prices are shown in the app before you buy.
- Payment and renewal: payments are processed by Stripe via a secure web checkout — we never see your card details. Subscriptions renew automatically at the end of each billing period until cancelled. Manage or cancel any time via "Manage subscription" in the app, which opens the Stripe billing portal; cancellation takes effect at the end of the current period.
- Price changes: we may change prices for future billing periods with reasonable advance notice; if you do not agree, cancel before the change takes effect.
- Your 14-day cooling-off right: if you buy as a consumer you normally have 14 days to cancel a digital service for a refund. By starting your subscription immediately, you agree that we may begin supplying the service within the cooling-off period; if you cancel within 14 days you will receive a refund of what you paid, reduced proportionately for the service already supplied up to the point you cancel.
- Fees are otherwise non-refundable except where the law requires (including your rights under the Consumer Rights Act 2015 where digital content is faulty).
9. Availability and changes to the service
We aim to keep ClutchUp available and improving, but we do not promise uninterrupted or error-free operation. We may add, change, or withdraw features (including AI analysis behaviour, free-tier limits for new periods, and supported devices) and may suspend the service for maintenance. If we permanently withdraw a paid feature material to your subscription, we will refund the unused portion of your current period.
10. Acceptable use
You must not misuse the app — including uploading unlawful content, attempting to disrupt or overload the service, probing or testing security, submitting fabricated drive data to abuse the service, attempting to access another user's data without their consent (including by misusing share codes or the instructor features), or infringing others' rights. We may suspend or terminate accounts that breach these Terms.
11. Termination
You may stop using the app and delete your account at any time. We may suspend or terminate your access if you materially breach these Terms, if required by law, or if we discontinue the service (with reasonable notice and a pro-rata refund of any prepaid period). Clauses which by their nature should survive termination (including 5, 7, 12, 13, and 15) survive.
12. Disclaimers
The app is provided "as is" and "as available". To the fullest extent permitted by law, we exclude all implied warranties, and we specifically do not warrant that:
- AI feedback is accurate, complete, or suitable for any particular purpose;
- recorded data (GPS, sensors, camera) is accurate or complete — phone sensors have inherent limitations;
- mirror-check detection will correctly detect every check you make or miss — it measures visible head movement only and is a learning aid, not an assessment;
- the app will detect every driving fault or hazard, or that following its feedback will make you a safe or test-ready driver.
Nothing in this clause limits your non-excludable rights as a consumer, including under the Consumer Rights Act 2015 (digital content must be as described, fit for purpose, and of satisfactory quality).
13. Liability
Nothing in these Terms excludes or limits our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; or any other liability that cannot be excluded or limited under the law of England and Wales, including your statutory consumer rights.
Subject to the paragraph above:
- You drive at your own risk. We are not liable for road traffic incidents, penalties, fines, or losses arising from your driving, your supervision arrangements, or your reliance on AI-generated feedback, all of which remain your (and your supervising driver's) responsibility.
- We are not liable for indirect or consequential loss, loss of opportunity, or losses arising from events beyond our reasonable control (including outages of third-party providers).
- Our total aggregate liability to you arising out of or in connection with the app is limited to the greater of £100 or the total fees you paid us in the 12 months preceding the claim.
If you use the app for business purposes (e.g. as an instructor), it is provided without any liability for business losses.
14. Changes to these Terms
We may update these Terms from time to time (for example, for new features or legal requirements). When we make material changes we will bump the version and ask you to review and accept the updated Terms in the app before continuing. The current version is always available under Profile → Legal.
15. Governing law and disputes
These Terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction — except that if you live in Scotland or Northern Ireland you may also bring proceedings in your local courts, and consumers retain any mandatory protections of their local law. Nothing in these Terms affects your right to complain to Trading Standards or to use alternative dispute resolution.
16. General
- If any part of these Terms is found unenforceable, the rest remains in force.
- These Terms (with the Privacy Policy) are the entire agreement between us regarding the app.
- A failure to enforce a right is not a waiver of it.
- We may assign our rights under these Terms as part of a business transfer; you may not assign yours.
17. Contact
Zachary Stephens trading as ClutchUp · clutchup.support@gmail.com